Conference Workshop Uncovering Trust Tensions in Technology

Trust is becoming increasingly important in human-computer interaction. It is a complex concept that includes both predispositions and behaviors, reflecting the decisions and actions involved in interactions with technology. This complexity can lead to tensions, where users’ trust may not align with the actual capabilities of the technology.

The workshop aims to identify and examine trust-related tensions, analyze them through the EU Ethics Guidelines for Trustworthy AI lens, and discuss recommendations for addressing these challenges. Through collaborative discussion and mapping exercises, participants will explore how various trust tensions manifest and work together to propose actionable solutions that align with established trustworthiness principles.

We invite participants to submit a position paper with a maximum length of 2000 words.

The submissions should describe a tension in human-technology interaction, that is, a dissonance between the user’s optimal trust, based, for example, on the system’s design or user studies and their actual behavior.

The position paper should describe the context where the interactions occur, how the interaction creates tension, and how tensions impact the interaction’s stakeholders and setting.

While the workshop primarily focuses on trust-related tensions in technology, submissions addressing tensions in other areas, such as ethics or sustainability, are also welcome.